After-Sales Attributes in E-Commerce: A Systematic Literature Review and Future Research Agenda. - Rodolfo Magalhães Ferraz; Claudimar Pereira Da Veiga; Cássia Rita Pereira da Veiga; Thales Stevan Guedes Furquim; Wesley Vieira da Silva (J. Theor. Appl. Electron. Commer. Res., 2022)