The status of IT service management in health care - ITIL®in selected European countries. - Alexander Hörbst; Werner O. Hackl; Roland Blomer; Elske Ammenwerth (BMC Medical Informatics Decis. Mak., 2011)

The Influence of the Provider's Service Fairness on the Customer's Service Recovery Satisfaction and on Positive Behavioral Intentions in Cloud Computing. - Montri Lawkobkit; Roland Blomer (CLOSER, 2015)