Continental Airlines Flies High with Real-Time Business Intelligence. - Ron Anderson-Lehman; Hugh J. Watson; Barbara H. Wixom; Jeffrey A. Hoffer (MIS Q. Executive, 2004)

Real-Time Business Intelligence: Best Practices at Continental Airlines. - Hugh J. Watson; Barbara H. Wixom; Jeffrey A. Hoffer; Ron Anderson-Lehman; Anne Marie Reynolds (Inf. Syst. Manag., 2006)