Developing Outsourcing Strategies for MIS: A Mathematical Programming Approach. - L. Douglas Smith; Ashok Subramanian; Robert M. Nauss; Ronald Beck (HICSS, 2001)

Staffing geographically distributed service facilities with itinerant personnel. - L. Douglas Smith; Robert M. Nauss; Robert J. Banis; Ronald Beck (Comput. Oper. Res., 2002)