Measuring The E-commerce Customer Service Life Cycle. - Ronald T. Cenfetelli; Izak Benbasat (ECIS, 2002)

Frustrated Incorporated: An Exploration of the Inhibitors of IT-Mediated Customer Service. - Ronald T. Cenfetelli; Izak Benbasat (AMCIS, 2003)

An Empirical Study of the Inhibitors of Technology Usage. - Ronald T. Cenfetelli (ICIS, 2004)

Inhibitors and Enablers as Dual Factor Concepts in Technology Usage. - Ronald T. Cenfetelli (J. Assoc. Inf. Syst., 2004)

Information Technology Mediated Customer Service: A Functional Perspective. - Ronald T. Cenfetelli; Izak Benbasat; Sameh Al-Natour (ICIS, 2005)

The Role of Design Characteristics in Shaping Perceptions of Similarity: The Case of Online Shopping Assistants. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (J. Assoc. Inf. Syst., 2006)

Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation. - Izak Benbasat; Ronald T. Cenfetelli; Chee-Wee Tan (ICIS, 2007)

Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter? - Chee-Wee Tan; Izak Benbasat; Ronald T. Cenfetelli (HICSS, 2008)

Adoption of B2B Exchanges: Effects of IT-Mediated Website Services, Website Functionality, Benefits, and Costs. - Cagri I. Guvence-Rodoper; Izak Benbasat; Ronald T. Cenfetelli (ICIS, 2008)

The Effects of Process and Outcome Similarity on Users' Evaluations of Decision Aids. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (Decis. Sci., 2008)

Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. - Ronald T. Cenfetelli; Izak Benbasat; Sameh Al-Natour (Inf. Syst. Res., 2008)

The Antecedents of Customer Self-Disclosure to Online Virtual Advisors. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (ICIS, 2009)

The Effect of Perceived Service Quality, Perceived Sacrifice and Perceived Service Outcome on Online Customer Loyalty. - David Jingjun Xu; Izak Benbasat; Ronald T. Cenfetelli (ICIS, 2009)

Interpretation of Formative Measurement in Information Systems Research. - Ronald T. Cenfetelli; Geneviève Bassellier (MIS Q., 2009)

Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. - Chee-Wee Tan; Izak Benbasat; Ronald T. Cenfetelli (ECIS, 2010)

Does Live Help Service Matter? An Empirical Test of the DeLone and McLean's Extended Model in the E-Service Context. - Jingjun Xu; Izak Benbasat; Ronald T. Cenfetelli (HICSS, 2010)

Toward Deep Understanding of Persuasive Product Recommendation Agents. - Tian Yu; Izak Benbasat; Ronald T. Cenfetelli (ICIS, 2011)

Identifying and Testing the Inhibitors of Technology Usage Intentions. - Ronald T. Cenfetelli; Andrew Schwarz (Inf. Syst. Res., 2011)

The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (J. Assoc. Inf. Syst., 2011)

The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty. - Jingjun Xu; Izak Benbasat; Ronald T. Cenfetelli (J. Assoc. Inf. Syst., 2011)

A Profile of Rejecters of Electronic Medical Record Technology. - Andrew Schwarz; Colleen Schwarz; Ronald T. Cenfetelli (AMCIS, 2012)

Organizational Performance with Environmental Knowledge Intensity: Resource- vs. Knowledge-Based Performance. - Tae Hun Kim; Ronald T. Cenfetelli; Izak Benbasat (ICIS, 2012)

The analysis of formative measurement in IS research: choosing between component-and covariance-based techniques. - Ronald T. Cenfetelli; Geneviève Bassellier; Clay Posey (Data Base, 2013)

IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality. - Chee-Wee Tan; Izak Benbasat; Ronald T. Cenfetelli (MIS Q., 2013)

Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context. - Jingjun (David) Xu; Izak Benbasat; Ronald T. Cenfetelli (MIS Q., 2013)

Research Note - The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization. - Jingjun (David) Xu; Izak Benbasat; Ronald T. Cenfetelli (Inf. Syst. Res., 2014)

The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents. - Jingjun (David) Xu; Izak Benbasat; Ronald T. Cenfetelli (MIS Q., 2014)

How to Design Interfaces for Product Recommendation Agents to Influence the Purchase of Environmentally-Friendly Products. - Tian Yu; Izak Benbasat; Ronald T. Cenfetelli (HICSS, 2016)

A Construal-Level Approach to Persuasion by Personalization. - Lior Shmueli; Izak Benbasat; Ronald T. Cenfetelli (ICIS, 2016)

Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer-seller context. - Jingjun (David) Xu; Ronald T. Cenfetelli; Karl Aquino (J. Strateg. Inf. Syst., 2016)

An Exploratory Study of the Formation and Impact of Electronic Service Failures. - Chee-Wee Tan; Izak Benbasat; Ronald T. Cenfetelli (MIS Q., 2016)

"Grassroots Internet Celebrity Plus Live Streaming" Activating IT-Mediated Lifestyle Marketing Services at e-Commerce Websites. - Zhenjiao Chen; Izak Benbasat; Ronald T. Cenfetelli (ICIS, 2017)

A Two-Stage Model of Generating Product Advice: Proposing and Testing the Complementarity Principle. - David Jingjun Xu; Izak Benbasat; Ronald T. Cenfetelli (J. Manag. Inf. Syst., 2017)

The outcomes and the mediating role of the functional triad: The users' perspective. - David Jingjun Xu; Izak Benbasat; Ronald T. Cenfetelli (Inf. Syst. J., 2018)

The Influence of E-Commerce Live Streaming on Lifestyle Fit Uncertainty and Online Purchase Intention of Experience Products. - Zhenjiao Chen; Ronald T. Cenfetelli; Izak Benbasat (HICSS, 2019)

Role of Feedback in Improving Novice Users' Security Performance Using Construal Level and Valance Framing. - Amir Fard Bahreini; Hasan Cavusoglu; Ron Cenfetelli (ICIS, 2020)

An Exploration of the Drivers of Non- Adoption Behavior: A Discriminant Analysis Approach. - Colleen Carraher Wolverton; Ronald T. Cenfetelli (Data Base, 2020)

The Relative Effect of the Convergence of Product Recommendations from Various Online Sources. - Jingjun (David) Xu; Izak Benbasat; Ronald T. Cenfetelli (J. Manag. Inf. Syst., 2020)

Organizational buyers' assimilation of B2B platforms: Effects of IT-enabled service functionality. - A. K. M. Najmul Islam; Ronald T. Cenfetelli; Izak Benbasat (J. Strateg. Inf. Syst., 2020)

Constant Checking Is Not Addiction: A Grounded Theory of IT-Mediated State-Tracking. - Jin P. Gerlach; Ronald T. Cenfetelli (MIS Q., 2020)

BRM: A methodology for improving the practical relevance of belief-based information technology usage theories. - Sameh Al-Natour; Camille Grange 001; Ron Cenfetelli; Izak Benbasat (Inf. Manag., 2021)

Designing Online Virtual Advisors to Encourage Customer Self-disclosure: A Theoretical Model and an Empirical Test. - Sameh Al-Natour; Izak Benbasat; Ron Cenfetelli (J. Manag. Inf. Syst., 2021)

The Role of Heuristics in Information Security Decision Making. - Amir Fard Bahreini; Ron Cenfetelli; Hasan Cavusoglu (HICSS, 2022)

Overcoming the Single-IS Paradigm in Individual-Level IS Research. - Jin P. Gerlach; Ronald T. Cenfetelli (Inf. Syst. Res., 2022)

Designing Caring and Informative Decision Aids to Increase Trust and Enhance the Interaction Atmosphere. - Sameh Al-Natour; Izak Benbasat; Ron Cenfetelli (AIS Trans. Hum. Comput. Interact., 2022)

How "What you think you know about cybersecurity" can help users make more secure decisions. - Amir Fard Bahreini; Hasan Cavusoglu; Ronald T. Cenfetelli (Inf. Manag., 2023)