REal-time delay estimation in call centers. - Rouba Ibrahim; Ward Whitt (WSC, 2008)

Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments. - Rouba Ibrahim; Ward Whitt (Manag. Sci., 2009)

Real-Time Delay Estimation Based on Delay History. - Rouba Ibrahim; Ward Whitt (Manuf. Serv. Oper. Manag., 2009)

Delay predictors for customer service systems with time-varying parameters. - Rouba Ibrahim; Ward Whitt (WSC, 2010)

Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity. - Rouba Ibrahim; Ward Whitt (Oper. Res., 2011)

On the modeling and forecasting of call center arrivals. - Rouba Ibrahim; Nazim Régnard; Pierre L'Ecuyer; Haipeng Shen (WSC, 2012)

Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models. - Rouba Ibrahim; Pierre L'Ecuyer (Manuf. Serv. Oper. Manag., 2013)

Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers. - Rouba Ibrahim; Pierre L'Ecuyer; Haipeng Shen; Mamadou Thiongane (Eur. J. Oper. Res., 2016)

Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. - Rouba Ibrahim; Mor Armony; Achal Bassamboo (Manag. Sci., 2017)

Sharing delay information in service systems: a literature survey. - Rouba Ibrahim (Queueing Syst. Theory Appl., 2018)

Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both? - Jing Dong 007; Rouba Ibrahim (Oper. Res., 2020)

A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement. - Achal Bassamboo; Rouba Ibrahim (Manag. Sci., 2021)

SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers. - Jing Dong 007; Rouba Ibrahim (Manag. Sci., 2021)

Eliciting Human Judgment for Prediction Algorithms. - Rouba Ibrahim; Song-Hee Kim; Jordan D. Tong (Manag. Sci., 2021)

Personalized scheduling in service systems. - Rouba Ibrahim (Queueing Syst. Theory Appl., 2022)