Process Forecasting: Towards Proactive Business Process Management. - Rouven Poll; Artem Polyvyanyy; Michael Rosemann; Maximilian Röglinger; Lea Rupprecht (BPM, 2018)

Design heuristics for customer-centric business processes. - Lukas Frank; Rouven Poll; Maximilian Roeglinger; Lea Rupprecht (Bus. Process. Manag. J., 2020)