Expert recommendation for trouble ticket routing. - Jian Xu 009; Rouying He (Data Knowl. Eng., 2018)

Signature based trouble ticket classification. - Jian Xu 009; Hang Zhang; Wubai Zhou; Rouying He; Tao Li 001 (Future Gener. Comput. Syst., 2018)

Trouble Ticket Routing Models and Their Applications. - Jian Xu 009; Rouying He; Wubai Zhou; Tao Li 001 (IEEE Trans. Netw. Serv. Manag., 2018)