IBM's PIQUANT in TREC2003. - John M. Prager; Jennifer Chu-Carroll; Krzysztof Czuba; Christopher A. Welty; Abraham Ittycheriah; Ruchi Mahindru (TREC, 2003)

Evaluating Ontology Cleaning. - Christopher A. Welty; Ruchi Mahindru; Jennifer Chu-Carroll (AAAI, 2004)

Approximating Subtree Distances Between Phylogenies. - Maria Luisa Bonet; Katherine St. John; Ruchi Mahindru; Nina Amenta (J. Comput. Biol., 2006)

Automatic Structuring of IT Problem Ticket Data for Enhanced Problem Resolution. - Xing Wei; Anca Sailer; Ruchi Mahindru; Gautam Kar (Integrated Network Management, 2007)

Enhanced Maintenance Services with Automatic Structuring of IT Problem Ticket Data. - Anca Sailer; Xing Wei; Ruchi Mahindru (IEEE SCC (2), 2008)

Performance problem prediction in transaction-based e-business systems. - Manoj K. Agarwal; Gautam Kar; Ruchi Mahindru; Anindya Neogi; Anca Sailer (IEEE Trans. Netw. Serv. Manag., 2008)

Characteristics of document similarity measures for compliance analysis. - Asad B. Sayeed; Soumitra Sarkar; Yu Deng 004; Rafah Hosn; Ruchi Mahindru; Nithya Rajamani (CIKM, 2009)

Automated Incident Management for a Platform-as-a-Service Cloud. - Soumitra Sarkar; Ruchi Mahindru; Rafah Hosn; Norbert G. Vogl; HariGovind V. Ramasamy (Hot-ICE, 2011)

An Ontology-Based Framework for Model-Driven Analysis of Situations in Data Centers. - Yu Deng 004; Ronnie Sarkar; HariGovind V. Ramasamy; Rafah Hosn; Ruchi Mahindru (IEEE SCC, 2013)

Software defined unified monitoring and management of clouds. - Ruchi Mahindru; Ronnie Sarkar; M. Viswanathan (IBM J. Res. Dev., 2014)

Disaster Recovery for Cloud-Hosted Enterprise Applications. - Long Wang 003; Richard E. Harper; Ruchi Mahindru; Harigovind V. Ramasamy (CLOUD, 2016)

Availability Considerations for Mission Critical Applications in the Cloud. - Valentina Salapura; Ruchi Mahindru (CLOSER (2), 2016)

Activating Protection and Exercising Recovery Against Large-Scale Outages on the Cloud. - Long Wang 003; Harigovind V. Ramasamy; Ruchi Mahindru; Richard E. Harper (DSN Workshops, 2016)

Enabling Enterprise-Class Workloads in the Cloud. - Valentina Salapura; Ruchi Mahindru (IC2E, 2016)

Enabling enterprise-level workloads in the enterprise-class cloud. - Valentina Salapura; Ruchi Mahindru (IBM J. Res. Dev., 2016)

Business Resiliency Framework for Enterprise Workloads in the Cloud. - Valentina Salapura; Ruchi Mahindru; Richard E. Harper (CLOSER, 2017)

Domain Knowledge Driven Key Term Extraction for IT Services. - Prateeti Mohapatra; Yu Deng 004; Abhirut Gupta; Gargi Dasgupta; Amit M. Paradkar; Ruchi Mahindru; Daniela Rosu 001; Shu Tao; Pooja Aggarwal (ICSOC, 2018)

Building a cognitive platform for the managed IT services lifecycle. - Kristof Kloeckner; Constantin Adam; Nikos Anerousis; Naga Ayachitula; Muhammed Fatih Bulut; Gargi Dasgupta; Yu Deng 004; Yixin Diao; Nicholas C. Fuller; Sandeep Gopisetty; Milton Hernandez; Jinho Hwang; et al. (IBM J. Res. Dev., 2018)

A Technical Question Answering System with Transfer Learning. - Wenhao Yu 002; Lingfei Wu 001; Yu Deng 004; Ruchi Mahindru; Qingkai Zeng 001; Sinem Güven; Meng Jiang 001 (EMNLP (Demos), 2020)

Dynamic Faceted Search for Technical Support Exploiting Induced Knowledge. - Nandana Mihindukulasooriya; Ruchi Mahindru; Md. Faisal Mahbub Chowdhury; Yu Deng 004; Nicolas Rodolfo Fauceglia; Gaetano Rossiello; Sarthak Dash; Alfio Gliozzo; Shu Tao (ISWC (2), 2020)

Log Anomaly to Resolution: AI Based Proactive Incident Remediation. - Ruchi Mahindru; Harshit Kumar; Sahil Bansal (ASE, 2021)

Technical Question Answering across Tasks and Domains. - Wenhao Yu 002; Lingfei Wu 001; Yu Deng 004; Qingkai Zeng 001; Ruchi Mahindru; Sinem Güven; Meng Jiang 001 (NAACL-HLT (Industry Papers), 2021)

Integrated Data Mapping Engine (DaME) for Financial Services. - Shubhi Asthana; Ruchi Mahindru (IEEE Big Data, 2022)

Mapping of Financial Services datasets using Human-in-the-Loop. - Shubhi Asthana; Ruchi Mahindru (ICAIF, 2022)

Cough Diary based on Sound Classification, Source Validation and Event Detection. - Michal Muszynski; Jeffrey Okyere; Ruchi Mahindru; Thomas Brunschwiler (ICHI, 2022)

Metadata-based retrieval for resolution recommendation in AIOps. - Harshit Kumar; Ruchi Mahindru; Debanjana Kar (ESEC/SIGSOFT FSE, 2022)

IDMU: Impact Driven Machine Unlearning. - Shubhi Asthana; Bing Zhang; Ruchi Mahindru; Indervir Singh Banipal; Pawan Chowdhary (IEEE Big Data, 2023)

Dynamic- X-Y: A Tool for Learning Dynamic Alert Suppression Policies in AIOps. - Karan Bhukar; Harshit Kumar; Seema Nagar; Pooja Aggarwal; Ian Manning; Rohan R. Arora; Ruchi Mahindru; Amit M. Paradkar; Matthew Thornhill; Stephen Cook; Jack Buggins (COMSNETS, 2024)

Dynamic Alert Suppression Policy for Noise Reduction in AIOps. - Karan Bhukar; Harshit Kumar; Ruchi Mahindru; Rohan R. Arora; Seema Nagar; Pooja Aggarwal; Amit M. Paradkar (ICSE-SEIP, 2024)

Retrieval Augmented Generation-Based Incident Resolution Recommendation System for IT Support. - Paulina Toro Isaza; Michael Nidd; Noah Zheutlin; Jae-wook Ahn; Chidansh Amitkumar Bhatt; Yu Deng 004; Ruchi Mahindru; Martin Franz; Hans Florian; Salim Roukos (CoRR, 2024)

ScriptSmith: A Unified LLM Framework for Enhancing IT Operations via Automated Bash Script Generation, Assessment, and Refinement. - Pooja Aggarwal; Oishik Chatterjee; Ting Dai; Suranjana Samanta; Prateeti Mohapatra; Debanjana Kar; Ruchi Mahindru; Steve Barbieri; Eugen Postea; Brad Blancett; Arthur De Magalhaes (AAAI, 2025)

Deploying Privacy Guardrails for LLMs: A Comparative Analysis of Real-World Applications. - Shubhi Asthana; Bing Zhang; Ruchi Mahindru; Chad DeLuca; Anna Lisa Gentile; Sandeep Gopisetty (CoRR, 2025)

Adaptive PII Mitigation Framework for Large Language Models. - Shubhi Asthana; Ruchi Mahindru; Bing Zhang; Jorge Sanz (CoRR, 2025)

ITBench: Evaluating AI Agents across Diverse Real-World IT Automation Tasks. - Saurabh Jha; Rohan R. Arora; Yuji Watanabe; Takumi Yanagawa; Yinfang Chen; Jackson Clark; Bhavya; Mudit Verma; Harshit Kumar; Hirokuni Kitahara; Noah Zheutlin; Saki Takano; et al. (CoRR, 2025)