Consumers' Trust Mechanism and Trust Boundary on Humanizing Customer Service Chatbots in E-commerce. - Yimeng Qi; Rong Du; Ruiqian Yang (HCI (26), 2022)

The influence of social Q&A systems on consumers' purchase intention: an empirical study based on Taobao's "Ask Everyone". - Ruiqian Yang; Shizhong Ai; Na Li; Rong Du; Weiguo Fan (Inf. Technol. People, 2023)