Deep Generative Quantile-Copula Models for Probabilistic Forecasting. - Ruofeng Wen; Kari Torkkola (CoRR, 2019)

Turn-level Dialog Evaluation with Dialog-level Weak Signals for Bot-Human Hybrid Customer Service Systems. - Ruofeng Wen (CoRR, 2020)

A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing. - Ruofeng Wen; Wenjun Zeng; Yi Liu (KaRS@RecSys, 2022)