Information Integration in Multidimensional Databases: A Case Study. - Monica Lam 002; Russell K. H. Ching (Inf. Syst. Manag., 1998)

A Proposed Model of the Effects of Organizational Citizenship Behavior on Sustained Information Technology Innovations. - Russell K. H. Ching; Brian Niehoff (AMCIS, 2003)

An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In. - Jashen Chen; Russell K. H. Ching (AMCIS, 2004)

An Exploratory Study of the Effects of CRM Practices on CRM Effectiveness and Business Performance. - Jashen Chen; Russell K. H. Ching; Eldon Y. Li; Yiling Liao (ICEB, 2004)

An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance. - Jashen Chen; Russell K. H. Ching (J. Glob. Inf. Manag., 2004)

An extended study of the K-means algorithm for data clustering and its applications. - Jashen Chen; Russell K. H. Ching; Yi-Shen Lin (J. Oper. Res. Soc., 2004)

An Examination of the Effects of CRM Practices on CRM Effectiveness and Business Performance. - Jashen Chen; Russell K. H. Ching (AMCIS, 2005)

E-Government Strategies in Developed and Developing Countries: An Implementation Framework and Case Study. - Yining Chen; H. M. Chen; Wei Huang 031; Russell K. H. Ching (J. Glob. Inf. Manag., 2006)

The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter. - Jashen Chen; Russell K. H. Ching (HICSS, 2007)

The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in. - Jashen Chen; Russell K. H. Ching (Int. J. Electron. Bus., 2007)

Electronic Government Implementation: A Comparison between Developed and Developing Countries. - Yining Chen; H. M. Chen; Russell K. H. Ching; Wayne W. Huang (Int. J. Electron. Gov. Res., 2007)

Virtual Experiential Marketing on Online Customer Intentions and Loyalty. - Jashen Chen; Russell K. H. Ching; Margaret Meiling Luo; Chu-Chi Liu (HICSS, 2008)

Narrative online advertising: identification and its effects on attitude toward a product. - Russell K. H. Ching; Pingsheng Tong; Jashen Chen; Hung-Yen Chen (Internet Res., 2013)