The Impact of End-user Support on EMR Success: Preliminary Findings from a Qualitative Case-study in Primary Care. - Aviv Shachak; Catherine Montgomery; Rustam Dow; Jan Barnsley; Karen Tu; Alejandro R. Jadad; Louise Lemieux-Charles (AMIA, 2013)

User Manuals for a Primary Care Electronic Medical Record System: A Mixed-Methods Study of User- and Vendor-Generated Documents. - Aviv Shachak; Rustam Dow; Jan Barnsley; Karen Tu; Sharon Domb; Alejandro R. Jadad; Louise Lemieux-Charles (IEEE Trans. Prof. Commun., 2013)