Manufacturing assessment using Schonberger's 16 customer-focused principles. - Ruth J. Boaden; Jonathan M. Sims (Int. J. Manuf. Technol. Manag., 2000)

Patient Empowerment and the Electronic Health Record. - Samina Munir; Ruth J. Boaden (MedInfo, 2001)

The signal in the noise: Robust detection of performance "outliers" in health services. - Nathan C. Proudlove; Mhorag Goff; Kieran Walshe; Ruth J. Boaden (J. Oper. Res. Soc., 2019)