We use technology, but do we use technology?: using existing technologies to communicate, collaborate, and provide support. - Jonathan Dixon; Ryan Christopher Tucker (SIGUCCS, 2009)

Read all about it!: help desk newsletter informs and enlightens organization. - Ryan Christopher Tucker; Nathan Carpenter (SIGUCCS, 2009)

But i wasn't trained on that!: the use and abuse of training tools. - Nathan Carpenter; Ryan Christopher Tucker (SIGUCCS, 2010)

The awkward hallway: getting inside an applicant's head. - Nathan Carpenter; Ryan Christopher Tucker (SIGUCCS, 2011)

We've been over this before!: tracking the lifecycles of scheduled events. - Nathan Carpenter; Ryan Christopher Tucker (SIGUCCS, 2011)