The Labor Illusion: How Operational Transparency Increases Perceived Value. - Ryan W. Buell; Michael I. Norton (Manag. Sci., 2011)

How Do Customers Respond to Increased Service Quality Competition? - Ryan W. Buell; Dennis Campbell; Frances X. Frei (Manuf. Serv. Oper. Manag., 2016)

Creating Reciprocal Value Through Operational Transparency. - Ryan W. Buell; Tami Kim; Chia-Jung Tsay (Manag. Sci., 2017)

Experimental Evidence of Pooling Outcomes Under Information Asymmetry. - William Schmidt; Ryan W. Buell (Manag. Sci., 2017)

Lifting the Veil: The Benefits of Cost Transparency. - Bhavya Mohan; Ryan W. Buell; Leslie K. John (Mark. Sci., 2020)

Last-Place Aversion in Queues. - Ryan W. Buell (Manag. Sci., 2021)

The Customer May Not Always Be Right: Customer Compatibility and Service Performance. - Ryan W. Buell; Dennis Campbell; Frances X. Frei (Manag. Sci., 2021)

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice. - Ryan W. Buell; Basak Kalkanci (Manag. Sci., 2021)

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government. - Ryan W. Buell; Ethan Porter; Michael I. Norton (Manuf. Serv. Oper. Manag., 2021)

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments. - Ryan W. Buell; Kamalini Ramdas; Nazli Sönmez; Kavitha Srinivasan; Rengaraj Venkatesh (Manuf. Serv. Oper. Manag., 2024)

Improving Customer Compatibility with Tradeoff Transparency. - Ryan W. Buell; Moonsoo Choi (Manag. Sci., 2025)