Development of a workforce management system for a customer hotline service. - C. K. Y. Lin; K. F. Lai; S. L. Hung (Comput. Oper. Res., 2000)

Identification of Time-Variant Modal Parameters Using Time-Varying Autoregressive with Exogenous Input and Low-Order Polynomial Function. - Chiung-Shiann Huang; S. L. Hung; W. C. Su; C. L. Wu (Comput. Aided Civ. Infrastructure Eng., 2009)