Beyond the Waiting Room: Patient's Perspectives on the Conversational Nuances of Pre-Consultation Chatbots. - Brenna Li; Ofek Gross; Noah Crampton; Mamta Kapoor; Saba Tauseef; Mohit Jain; Khai N. Truong; Alex Mariakakis (CHI, 2024)

A Comparative Analysis of Information Gathering by Chatbots, Questionnaires, and Humans in Clinical Pre-Consultation. - Brenna Li; Saba Tauseef; Khai N. Truong; Alex Mariakakis (CHI, 2025)