Exploring the impact of interactivity on loyalty toward online-to-offline services: a case of mobile taxi hailing application. - Sae Bom Lee; Sung-Byung Yang; Yung-Ho Suh (Int. J. Mob. Commun., 2021)

Examining AI and Systemic Factors for Improved Chatbot Sustainability. - Arum Park; Sae Bom Lee (J. Comput. Inf. Syst., 2024)