The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers. - Shannon W. Anderson; L. Scott Baggett; Sally K. Widener (Manuf. Serv. Oper. Manag., 2009)

The Performance Effects of Using Business Intelligence Systems for Exploitation and Exploration Learning. - Michael T. Lee; Sally K. Widener (J. Inf. Syst., 2016)

The Intersection of "Bad Apples, " "Bad Barrels, " and the Enabling Use of Performance Measurement Systems. - Laurie L. Burney; Robin R. Radtke; Sally K. Widener (J. Inf. Syst., 2017)