Communicating the Impact of Free Access to Computers and the Internet in Public Libraries: A Mixed Methods Approach to Developing Outcome Indicators. - Samantha Becker; Michael D. Crandall; Karen E. Fisher (Public Libr. Q., 2009)

eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries. - Karen E. Fisher; Samantha Becker; Michael D. Crandall (HICSS, 2010)