Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency. - Renato Neder; Paulo Augusto Ramalho de Souza; Olivan da Silva Rabêlo; Elisandra Marisa Zambra; Cristiano Maciel; Rodrigo Mello; Samara Vaz da Cunha Trejan; Alexandre Martins dos Anjos (EGOVIS, 2018)