Information Technology Mediated Customer Service: A Functional Perspective. - Ronald T. Cenfetelli; Izak Benbasat; Sameh Al-Natour (ICIS, 2005)

The Role of Design Characteristics in Shaping Perceptions of Similarity: The Case of Online Shopping Assistants. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (J. Assoc. Inf. Syst., 2006)

The Effects of Process and Outcome Similarity on Users' Evaluations of Decision Aids. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (Decis. Sci., 2008)

Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. - Ronald T. Cenfetelli; Izak Benbasat; Sameh Al-Natour (Inf. Syst. Res., 2008)

The Antecedents of Customer Self-Disclosure to Online Virtual Advisors. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (ICIS, 2009)

The strategic knowledge-based dependency diagrams: a tool for analyzing strategic knowledge dependencies for the purposes of understanding and communicating. - Sameh Al-Natour; Hasan Cavusoglu (Inf. Technol. Manag., 2009)

The Adoption and Use of IT Artifacts: A New Interaction-Centric Model for the Study of User-Artifact Relationships. - Sameh Al-Natour; Izak Benbasat (J. Assoc. Inf. Syst., 2009)

Trustworthy Virtual Advisors and Enjoyable Interactions: Designing for Expressiveness and Transparency. - Sameh Al-Natour; Izak Benbasat; Ron Centefelli (ECIS, 2010)

The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs. - Sameh Al-Natour; Izak Benbasat; Ronald T. Cenfetelli (J. Assoc. Inf. Syst., 2011)

Effective Online Ads: The Role of Placement and Animation. - Sameh Al-Natour; Andrew Gemino; Robert Krider (ICIS, 2013)

Different Views and Evaluations of IT Artifacts. - Sameh Al-Natour; Izak Benbasat (ICIS, 2015)

Empirical Evaluation of Automated Sentiment Analysis as a Decision Aid. - Ozgur Turetken; Sameh Al-Natour (ICIS, 2016)

A Comparison of Sentiment Analysis Tools. - Amirkiarash Kiani; Sameh Al-Natour; Ozgur Turetken (AMCIS, 2018)

A comparative assessment of sentiment analysis and star ratings for consumer reviews. - Sameh Al-Natour; Ozgur Turetken (Int. J. Inf. Manag., 2020)

An Empirical Investigation of the Antecedents and Consequences of Privacy Uncertainty in the Context of Mobile Apps. - Sameh Al-Natour; Hasan Cavusoglu; Izak Benbasat; Usman Aleem (Inf. Syst. Res., 2020)

BRM: A methodology for improving the practical relevance of belief-based information technology usage theories. - Sameh Al-Natour; Camille Grange 001; Ron Cenfetelli; Izak Benbasat (Inf. Manag., 2021)

The determinants of learner satisfaction with the online video presentation method. - Sameh Al-Natour; Carson Woo (Internet Res., 2021)

Designing Online Virtual Advisors to Encourage Customer Self-disclosure: A Theoretical Model and an Empirical Test. - Sameh Al-Natour; Izak Benbasat; Ron Cenfetelli (J. Manag. Inf. Syst., 2021)

Too Close to Home: The Drivers of Perceived Risk of Home Automation. - Sameh Al-Natour; Hasan Cavusoglu; Arash Saghafi; Natalia Wiercinska (AMCIS, 2022)

Designing Caring and Informative Decision Aids to Increase Trust and Enhance the Interaction Atmosphere. - Sameh Al-Natour; Izak Benbasat; Ron Cenfetelli (AIS Trans. Hum. Comput. Interact., 2022)

Does user satisfaction affect employee well-being? An exploratory investigation at the onward and upward stage of enterprise system experience cycle. - Linying Dong; Sameh Al-Natour; Ugonna Omeziri; Ozgur Turetken (Enterp. Inf. Syst., 2023)