Call Center Agent Scheduling Evaluation Using Discrete-Event Simulation: A Decision-Support Tool. - Samer AlSamadi; Cléa Martinez; Canan Pehlivan; Nicolas Cellier; Franck Fontanili (WSC, 2022)

Anti-windup-like Compensator Synthesis for Discrete-Time Quantized Control Systems. - Samer AlSamadi; Francesco Ferrante; Sophie Tarbouriech (CoRR, 2022)

Machine learning-based agent staffing under uncertainty: The case of a relay call center. - Samer AlSamadi; Cléa Martinez; Canan Pehlivan; Nicolas Cellier; Oualid Jouini; Yi-Ping Fang; Benjamin Legros; Franck Fontanili (Expert Syst. Appl., 2025)