Stay Awhile and Listen: User Interactions in a Crowdsourced Platform Offering Emotional Support. - Derek Doran; Samir Yelne; Luisa Massari; Mariacarla Calzarossa; LaTrelle Jackson; Glen Moriarty (ASONAM, 2015)

Measuring the users and conversations of a vibrant online emotional support system. - Maria Carla Calzarossa; Luisa Massari; Derek Doran; Samir Yelne; Nripesh Trivedi; Glen Moriarty (ISCC, 2016)