The BLUE Framework: Designing User-Centered In-Product Feedback for Large Scale Applications. - Serena Hillman; Samira Jain; Vichita Jienjitlert; Paula Bach (CHI Extended Abstracts, 2022)

Understanding and Evaluating UX Outcomes at Scale. - Serena Hillman; Samira Jain; Craig M. MacDonald; Elizabeth F. Churchill; Carolyn Pang; Jofish Kaye; Erick Oduor (CSCW Companion, 2023)

Beyond Theory: A UX Outcomes Casebook for HCI Education. - Serena Hillman; Carolyn Pang; Samira Jain; Carman Neustaedter; Jofish Kaye; Ali Haider Rizvi; David W. McDonald; Qunfang Wu; Craig M. MacDonald (CHI Extended Abstracts, 2024)