Structured Event Monitoring and Management Model with ITIL 4: Application and Maturity Diagnosis in a Municipal Public Agency. - Luiz Carlos Garanhani; Moisés de Sousa Galian; Samuel Domiciano Tereza; Vanessa Tavares de Oliveira Barros; Rodolfo Miranda de Barros (CENTERIS/ProjMAN/HCist, 2025)

A Performance and Capacity Monitoring Model based on ITIL 4: A case study applied in a City Hall. - Vagner Mantovani; Samuel Domiciano Tereza; Vanessa Tavares de Oliveira Barros; Rodolfo Miranda de Barros (CLEI, 2025)