The Effects of Apologies for Service Failures in the Global Online Retail. - Sanchayan Sengupta; Daniel Ray; Olivier Trendel; Yves Van Vaerenbergh (Int. J. Electron. Commer., 2018)

How Does Culture Impact Customer Evaluation in Online Complaining?: Evidence from Germany and India. - Sanchayan Sengupta (J. Glob. Inf. Manag., 2020)