How to put "Fire" back into the burnt-out employee. - Sandra J. Li (SIGUCCS, 1989)

Site licensed software: marketing & distribution. - Rosa Gilman; Sandra J. Li (SIGUCCS, 1990)

Training students on customer service excellence. - Sandra J. Li (SIGUCCS, 1991)

Maximizing the benefits of using student employees. - Sandra J. Li (SIGUCCS, 1992)

Extending the Internet into the home at the Ohio State University. - Fred Crowner; Art Krumsee; Sandra J. Li; Jerry Mantin; William B. Miller (SIGUCCS, 1993)