A Representation for Natural Category Systems. - Sandra L. Peters; Stuart C. Shapiro (IJCAI, 1987)

Setting up and automating a help desk: the first year of operation. - Sandra L. Peters (SIGUCCS, 1992)

Expanding the help desk to simplify customer access to CIT services: the integration of services across platforms, applications, and units. - Sandra L. Peters (SIGUCCS, 1993)