Ski hill injuries and ghost charts: Socio-technical issues in achieving e-Health interoperability across jurisdictions. - Ellen Balka; Sandra Whitehouse; Shannon T. Coates; Dug Andrusiek (Inf. Syst. Frontiers, 2012)

Socio-technical issues and challenges in implementing safe patient handovers: Insights from ethnographic case studies. - Ellen Balka; Marianne Tolar; Shannon T. Coates; Sandra Whitehouse (Int. J. Medical Informatics, 2013)