Organizational Determinants of Internally Perceived Website Effectiveness in State Health and Human Service Agencies. - David H. Coursey; Eric W. Welch; Sanjay K. Pandey (HICSS, 2005)

E-Government and Network Technologies: Does Bureaucratic Red Tape Inhibit, Promote or Fall Victim to Intranet Technology Implementation? - Eric W. Welch; Sanjay K. Pandey (HICSS, 2005)

Multiple Measures of Website Effectiveness and their Association with Service Quality in Health and Human Service Agencies. - Eric W. Welch; Sanjay K. Pandey (HICSS, 2007)