Transient Analysis of a Multi-server Queuing Model with Discouraged Arrivals and Retention of Reneging Customers. - Rakesh Kumar 015; Sapana Sharma (ACMPT, 2017)

Transient Solution of a Heterogeneous Queuing System with Balking and Retention of Reneging Customers. - Rakesh Kumar 015; Sapana Sharma; Vladimir Rykov (CN, 2019)

Transient and steady-state analysis of a queuing system having customers' impatience with threshold. - Sapana Sharma; Rakesh Kumar 015; Sherif Ibrahim Ammar (RAIRO Oper. Res., 2019)

Queuing models with customers' impatience: a survey. - Sapana Sharma; Rakesh Kumar 015; Bhavneet Singh Soodan; Pradeep Singh (Int. J. Math. Oper. Res., 2023)