State Machine Based Human-Bot Conversation Model and Services. - Shayan Zamanirad; Boualem Benatallah; Carlos Rodríguez 001; Mohammad-Ali Yaghoub-Zadeh-Fard; Sara Bouguelia; Hayet Brabra (CAiSE, 2020)

Reusable Abstractions and Patterns for Recognising Compositional Conversational Flows. - Sara Bouguelia; Hayet Brabra; Shayan Zamanirad; Boualem Benatallah; Marcos Báez; Hamamache Kheddouci (CAiSE, 2021)

Context Knowledge-Aware Recognition of Composite Intents in Task-Oriented Human-Bot Conversations. - Sara Bouguelia; Hayet Brabra; Boualem Benatallah; Marcos Báez; Shayan Zamanirad; Hamamache Kheddouci (CAiSE, 2022)

Process-Oriented Intents: A Cornerstone for Superimposition of Natural Language Conversations over Composite Services. - Sara Bouguelia; Auday Berro; Boualem Benatallah; Marcos Báez; Hayet Brabra; Shayan Zamanirad; Hamamache Kheddouci (ICSOC, 2022)

Dialogue Management in Conversational Systems: A Review of Approaches, Challenges, and Opportunities. - Hayet Brabra; Marcos Báez; Boualem Benatallah; Walid Gaaloul; Sara Bouguelia; Shayan Zamanirad (IEEE Trans. Cogn. Dev. Syst., 2022)

Dialogue Patterns and Composite Intents Recognition in Task-oriented Human-Chatbot Conversations. (Modèles de dialogue et reconnaissance d'intentions composites dans les conversations Utilisateur-Chatbot orientées tâches). - Sara Bouguelia (2023)

A New Method of B2B Customer Segmentation Based on Firmographic Data, and RFM and Graph Models. - Amira Ben Hadid; Sara Bouguelia; Hamamache Kheddouci (ICEBE, 2024)