Evaluation of Telephone Triage and Advice Services: a Systematic Review on Methods, Metrics and Results. - Sara Carrasqueiro; Mónica Oliveira; Pedro Encarnação (MIE, 2011)

Dematerialization of the medical certificate for driving license in Portugal: a case study of success factors of whole-of-Government e-Government initiatives. - Sara Carrasqueiro; Maria Helena Monteiro; Rui Pereira; Carla Pereira 004; Henrique M. G. Martins (ICEGOV, 2018)