Patient portal doldrums: does an exam room promotional video during an office visit increase patient portal registrations and portal use? - Frederick North; Barbara K. Hanna; Sarah J. Crane; Steven A. Smith; Sidna M. Tulledge-Scheitel; Robert J. Stroebel (J. Am. Medical Informatics Assoc., 2011)

Efficient handling of patient-generated secure messages: should your process include an eTraffic controller? - Frederick North; Carie C. Roseboom; Eric M. Manley; Barbie J. Mundt; Quratulain Saeed; Sarah J. Crane; Karen L. Ytterberg (AMIA, 2013)

Research and applications: Patient-generated secure messages and eVisits on a patient portal: are patients at risk? - Frederick North; Sarah J. Crane; Robert J. Stroebel; Stephen S. Cha; Eric S. Edell; Sidna M. Tulledge-Scheitel (J. Am. Medical Informatics Assoc., 2013)