A lightweight and flexible process for designing intuitive error handling and effective error messages. - Sarah Packowski (CASCON, 2009)

Using IBM watson cloud services to build natural language processing solutions to leverage chat tools. - Sarah Packowski; Arun Lakhana (CASCON, 2017)

Building AI models using IBM Watson Studio. - Sarah Packowski; Wendy Switzer (CASCON, 2018)

Extracting meaning from text and creating a custom language model to optimize NLP results: NLP hands-on workshop series. - Sarah Packowski; Wendy Switzer (CASCON, 2019)

Deploying a collaborative framework for crowd sourcing the evaluation of AI model effectiveness. - Sarah Packowski; Joshua Allard (CASCON, 2020)

Building game-playing chatbots using IBM watson assistant. - Sarah Packowski; Christopher Alfonso; Parth Suthar; Noam Karakowsky (CASCON, 2021)

Using IBM watson services to process video to streamline business processes and improve customer experience. - Sarah Packowski; Rashmi Kulkarni; Sharyn Richard; Gary Faircloth (CASCON, 2021)

Using Watson NLP with the online collaboration tool MURAL. - Sarah Packowski; Anuj Jain; Josie Buter (CASCON, 2022)

Optimizing and Evaluating Enterprise Retrieval-Augmented Generation (RAG): A Content Design Perspective. - Sarah Packowski; Inge Halilovic; Jenifer Schlotfeldt; Trish Smith (ICAAI, 2024)