They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. - Christopher L. Carr; Patrick J. Bateman; Saral J. Navlakha (AMCIS, 2008)

Thank You, Come Again: Examining the Role of Quality and Trust on eCommerce Repurchase Intentions. - Saral J. Navlakha; Patrick J. Bateman; Christopher L. Carr (ICIS, 2008)