How responsive is E-Government? Evidence from Australia and New Zealand. - Robin Gauld; Andrew R. Gray; Sasha McComb (Gov. Inf. Q., 2009)

How responsive are government agencies when contacted by email? Findings from a longitudinal study in Australia and New Zealand. - Robin Gauld; Jayde Flett; Sasha McComb; Andrew R. Gray (Gov. Inf. Q., 2016)