Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations. - Mansurul Bhuiyan; Amita Misra; Saurabh Tripathy; Jalal Mahmud; Rama Akkiraju (CoRR, 2018)

Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations. - Amita Misra; Mansurul Bhuiyan; Jalal Mahmud; Saurabh Tripathy (WASSA@NAACL-HLT, 2019)