Lessons on off-policy methods from a notification component of a chatbot. - Scott Rome; Tianwen Chen; Michael Kreisel; Ding Zhou (Mach. Learn., 2021)

Learning to Rank Instant Search Results with Multiple Indices: A Case Study in Search Aggregation for Entertainment. - Scott Rome; Sardar Hamidian; Richard Walsh; Kevin Foley; Ferhan Ture (SIGIR, 2022)

Improving Content Recommendation: Knowledge Graph-Based Semantic Contrastive Learning for Diversity and Cold-Start Users. - Yejin Kim; Scott Rome; Kevin Foley; Mayur Nankani; Rimon Melamed; Javier Morales; Abhay Yadav; Maria Peifer; Sardar Hamidian; H. Howie Huang (LREC/COLING, 2024)

"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time. - Scott Rome; Tianwen Chen; Raphael Tang; Luwei Zhou; Ferhan Ture (SIGIR, 2024)