Estimating the Impact of "Humanizing" Customer Service Chatbots. - Scott Schanke; Gordon Burtch; Gautam Ray (Inf. Syst. Res., 2021)

Dynamic Voice Clones Elicit Consumer Trust. - Scott Schanke; Gordon Burtch; Gautam Ray (HICSS, 2022)

Design and Evaluation of a Gamified Generative AI Chatbot for Canvas LMS Courses. - Ramin Zandvakili; De Liu; Andy Tao Li; Radhika Santhanam; Scott Schanke (HCI (59), 2024)

Content and Style of Firm-Generated Posts on Social Media: A Study of User Engagement on Hedonic and Utilitarian Product Pages on Facebook. - Scott Schanke; Gautam Ray; Gediminas Adomavicius; Mihir Wagle (J. Assoc. Inf. Syst., 2024)