Pricing Integrated Customer Solutions: A Process-Oriented Perspective on Value Appropriation. - Sebastian Bonnemeier; Ferdinand Burianek; Ralf Reichwald (Int. J. Serv. Sci. Manag. Eng. Technol., 2010)

Creating Effective Customer Solutions: A Process-Oriented Perspective. - Ferdinand Burianek; Sebastian Bonnemeier; Ralf Reichwald (Int. J. Serv. Sci. Manag. Eng. Technol., 2011)