Batched Transactions for RESTful Web Services. - Sebastian Kochman; Pawel T. Wojciechowski; Milosz Kmieciak (ICWE Workshops, 2011)

Lessons from Real-World Reinforcement Learning in a Customer Support Bot. - Nikos Karampatziakis; Sebastian Kochman; Jade Huang; Paul Mineiro; Kathy Osborne; Weizhu Chen (CoRR, 2019)

Contextual Bandit Applications in a Customer Support Bot. - Sandra Sajeev; Jade Huang; Nikos Karampatziakis; Matthew Hall; Sebastian Kochman; Weizhu Chen (KDD, 2021)

Towards Data-Driven Offline Simulations for Online Reinforcement Learning. - Shengpu Tang; Felipe Vieira Frujeri; Dipendra Misra; Alex Lamb; John Langford 001; Paul Mineiro; Sebastian Kochman (CoRR, 2022)