Changes in CRM Approach: Refined Functional Blocks for Customer Creative Engagement in Services. - Sabina Potra; Monica Izvercian; Serban Miclea (Int. J. Inf. Syst. Serv. Sect., 2016)

Analysis of Interrelationship for Lean and Sustainability Principles and Implications. - Ilie Mihai Taucean; Serban Miclea; Larisa Ivascu; Mircea Liviu Negrut (SOFA (1), 2018)