The routines and social behaviours of frequent mcommerce shoppers. - Serena Hillman; Carman Neustaedter; John Bowes (CHI Extended Abstracts, 2012)

Soft trust and mCommerce shopping behaviours. - Serena Hillman; Carman Neustaedter; John Bowes; Alissa Nicole Antle (Mobile HCI, 2012)

"Shared joy is double joy": the social practices of user networks within group shopping sites. - Serena Hillman; Carman Neustaedter; Carolyn Pang; Erick Oduor (CHI, 2013)

Family communication in rural and slum regions of Kenya. - Erick Oduor; Carman Neustaedter; Serena Hillman; Carolyn Pang (CHI Extended Abstracts, 2013)

Technology preferences and routines for sharing health information during the treatment of a chronic illness. - Carolyn Pang; Carman Neustaedter; Bernhard E. Riecke; Erick Oduor; Serena Hillman (CHI, 2013)

How and why teenagers use video chat. - Tatiana Buhler; Carman Neustaedter; Serena Hillman (CSCW, 2013)

'alksjdf;Lksfd': tumblr and the fandom user experience. - Serena Hillman; Jason Procyk; Carman Neustaedter (Conference on Designing Interactive Systems, 2014)

Mobile payment systems in North America: user challenges & successes. - Serena Hillman; Carman Neustaedter; Erick Oduor; Carolyn Pang (CHI Extended Abstracts, 2014)

How technology supports family communication in rural, suburban, and urban kenya. - Erick Oduor; Carman Neustaedter; Tejinder K. Judge; Kate Hennessy; Carolyn Pang; Serena Hillman (CHI, 2014)

The informatics needs of amateur endurance athletic coaches. - Brett Wakefield; Carman Neustaedter; Serena Hillman (CHI Extended Abstracts, 2014)

Tumblr fandoms, community & culture. - Serena Hillman; Jason Procyk; Carman Neustaedter (CSCW Companion, 2014)

User challenges and successes with mobile payment services in North America. - Serena Hillman; Carman Neustaedter; Erick Oduor; Carolyn Pang (Mobile HCI, 2014)

The Gauntlet: The Design of a Community Challenge Platform. - Daniel Hawkins; Clarissa Ishak; MaoYang Li; Jason Procyk; Carman Neustaedter; Serena Hillman (CHI Extended Abstracts, 2015)

tApp: A Tumblr Analytics System. - Serena Hillman; Jason Procyk; Carman Neustaedter (CSCW Companion, 2015)

Sharing Domestic Life through Long-Term Video Connections. - Carman Neustaedter; Carolyn Pang; Azadeh Forghani; Erick Oduor; Serena Hillman; Tejinder K. Judge; Michael Massimi; Saul Greenberg (ACM Trans. Comput. Hum. Interact., 2015)

Diary Methods in AAA Games User Research. - Serena Hillman; Tad Stach; Jason Procyk; Veronica Zammitto (CHI Extended Abstracts, 2016)

Trust and mobile commerce in North America. - Serena Hillman; Carman Neustaedter (Comput. Hum. Behav., 2017)

Exploring Mixed-Reality TUI Manipulatives for K-5 Classrooms. - Serena Hillman; Mariana Duprat; Andy Cargile; Alexandra Hillman (CHI Extended Abstracts, 2018)

Designing Mobile Presentation Apps for North American K-12 Teachers. - Serena Hillman; Carolyn Pang; Marjan Zamani; Alexandra Hillman (Conference on Designing Interactive Systems (Companion Volume), 2019)

"I Have a Life": Teacher Communication & Management Outside the Classroom. - Serena Hillman; Alexandra Hillman; Carman Neustaedter; Carolyn Pang (CHI Extended Abstracts, 2019)

The BLUE Framework: Designing User-Centered In-Product Feedback for Large Scale Applications. - Serena Hillman; Samira Jain; Vichita Jienjitlert; Paula Bach (CHI Extended Abstracts, 2022)

Understanding and Evaluating UX Outcomes at Scale. - Serena Hillman; Samira Jain; Craig M. MacDonald; Elizabeth F. Churchill; Carolyn Pang; Jofish Kaye; Erick Oduor (CSCW Companion, 2023)

Beyond Theory: A UX Outcomes Casebook for HCI Education. - Serena Hillman; Carolyn Pang; Samira Jain; Carman Neustaedter; Jofish Kaye; Ali Haider Rizvi; David W. McDonald; Qunfang Wu; Craig M. MacDonald (CHI Extended Abstracts, 2024)

Challenging Ableism: A Critical Turn Toward Disability Justice in HCI. - Cella Monet Sum; Franchesca Spektor; Rahaf Alharbi; Leya Breanna Baltaxe-Admony; Erika Devine; Hazel Anneke Dixon; Jared Duval; Tessa Eagle; Frank Elavsky; Kim Fernandes; Leandro Soares Guedes; Serena Hillman; et al. (XRDS, 2024)