Collaborative Process Mapping to Improve Work Instructions and Standardized Work. - M. Florentina Abreu; Ana C. Pereira 001; António Silva 004; Fábio Silva; Filipa Ferraz; Anabela C. Alves; José António Oliveira 001; Marco Gomes 002; Cesar Analide; João Cardoso; Sérgio Vicente (WorldCIST (1), 2017)