A framework to improve smartphone supply chain defects: social media analytics approach. - Masoud Ramezaninia; Sajjad Shokouhyar; Seyed Hamed GhanadPour; Sayyed Mohammad Mutallebi; Sina Shokoohyar (Soc. Netw. Anal. Min., 2022)

Unravelling the potential of social media data analysis to improve the warranty service operation. - Zahra Sarmast; Sajjad Shokouhyar; Seyed Hamed GhanadPour; Sina Shokoohyar (Ind. Manag. Data Syst., 2023)