Sales Channel Optimization via Simulations Based on Observational Data with Delayed Rewards: A Case Study at LinkedIn. - Diana M. Negoescu; Pasha Khosravi; Shadow Zhao; Nanyu Chen; Parvez Ahammad; Humberto González (CoRR, 2022)

3rd Workshop on End-End Customer Journey Optimization. - Shadow Zhao; Mert Bay; Anbang Xu; Neha Gupta (KDD, 2024)

Causal Predictive Optimization and Generation for Business AI. - Liyang Zhao; Olurotimi Seton; Himadeep Reddy Reddivari; Suvendu Jena; Shadow Zhao; Rachit Kumar; Changshuai Wei (CoRR, 2025)