Modelling User Experience, Emotions and Concerns for Predicting Firm Response-the Case of Low-Cost Carriers During Pandemic. - Shagun Sarraf; P. Vigneswara Ilavarasan; Agam Gupta; Arpan Kumar Kar (I3E, 2022)

"The Connected User Are You Safe?" - An Exploratory Study About Users Fear of Identity Theft. - Shagun Sarraf; Arpan Kumar Kar (I3E, 2024)

How do system and user characteristics, along with anthropomorphism, impact cognitive absorption of chatbots - Introducing SUCCAST through a mixed methods study. - Shagun Sarraf; Arpan Kumar Kar; Marijn Janssen (Decis. Support Syst., 2024)